Order Direct Cancellation Policy

At Order Direct, we understand that plans can change, and you may need to cancel your order. We strive to make this process as simple and convenient as possible. Please review our cancellation policy below:

1. Order Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact our Customer Service team as soon as possible .

Orders canceled before shipment are eligible for a full refund, including shipping charges.

2. Order Cancellation After Shipment

Once your order has been shipped, cancellations are no longer possible. In this case, you may still be eligible for a return or exchange. Please refer to our Return Policy for more information.

3. Customized or Special Orders

For customized or special orders, cancellations are only accepted within 24 hours of placing the order. After this period, cancellations or modifications may not be possible.

4. Refund Processing

Refunds for eligible cancellations will be processed within [insert number] business days after the cancellation request is approved.

Refunds will be credited to the original payment method used for the order. Please allow additional time for your bank to process the refund.